psk365 Privacy Policy

1 Who We Are

psk365 operates the online sports betting and casino platform accessible at psk365.net, offering services including cricket betting, live casino games, slots, rummy, and specialty games to registered players in Pakistan. In the context of this Privacy Policy, references to "psk365", "we", "us", or "our" refer to the operator of the psk365 platform and its authorised data processing affiliates.

psk365 acts as the data controller in respect of the personal data of its registered users — meaning we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are subject to written data processing agreements that restrict their use of your data to the purposes we specify.

2 Data We Collect

psk365 collects only the personal data that is necessary to provide our services, maintain regulatory compliance, and protect the safety of our platform. The categories of personal data we collect are as follows:

2.1 Identity & Contact Data

• Full legal name as shown on your Pakistani CNIC;
• CNIC number and a copy of your CNIC (front and back) for KYC verification;
• Date of birth (to confirm you are 21 years of age or older);
• Residential address (city and province within Pakistan);
• Mobile phone number registered with your psk365 account;
• Email address (if provided during registration or communication).

2.2 Financial & Transaction Data

• JazzCash or EasyPaisa mobile wallet number and transaction reference IDs;
• Bank account details (account title, IBAN, and bank name) for supported banks including HBL, UBL, Meezan Bank, and Allied Bank;
• SadaPay account details where applicable;
• USDT TRC20 wallet address for cryptocurrency transactions;
• Deposit and withdrawal amounts, dates, and processing statuses;
• Source of funds information provided during enhanced due diligence.

2.3 Gaming Activity Data

• Bet history, wager amounts, game selections, and outcomes across all psk365 products;
• Session duration, login timestamps, and platform usage patterns;
• Responsible gaming tool settings including deposit limits, session limits, and self-exclusion status;
• Bonus and promotional offer history and wagering progress.

2.4 Technical & Device Data

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser version;
• Mobile network operator (relevant for JazzCash and EasyPaisa OTP flows);
• Cookie identifiers and session tokens (see Section 7).

2.5 Communications Data

• Records of live chat conversations with psk365 support agents;
• Email correspondence sent to or received from psk365;
• Feedback, complaint, and dispute records.

3 How We Collect Your Data

psk365 collects personal data through the following means:

• Direct collection — information you provide when completing the psk365 registration form, submitting KYC documents, contacting support, or updating your account profile;
• Transactional collection — data generated automatically when you make deposits, request withdrawals, or use any psk365 payment method;
• Automated collection — technical data collected through cookies, server logs, and session tracking technologies as you browse and interact with the psk365 platform;
• Third-party collection — identity verification data returned to psk365 by our KYC service providers; fraud and AML signals from our payment processing partners; and device fingerprinting data from our security vendors.

4 How We Use Your Data

psk365 uses your personal data for the following purposes:

• Account creation and management — registering your psk365 account, verifying your identity, maintaining your profile, and processing your login credentials securely;
• Service delivery — processing deposits and withdrawals in PKR, settling bets and casino game results, crediting and managing bonus funds, and delivering customer support;
• KYC and AML compliance — verifying your identity using your CNIC, assessing source of funds for large transactions, and filing regulatory reports where legally required;
• Responsible gaming — monitoring your gaming activity for signs of problem gambling, enforcing deposit and session limits you have set, and processing self-exclusion requests under Section 11 of our Responsible Gaming policy;
• Fraud prevention and platform security — detecting duplicate accounts, identifying unusual betting patterns, preventing unauthorised account access, and protecting psk365 from money laundering and bonus abuse;
• Legal and regulatory compliance — retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and defending psk365 in legal proceedings;
• Platform improvement — analysing aggregated, anonymised usage data to improve psk365 features, performance, and the overall player experience;
• Communications — sending you transactional notifications (deposit confirmations, withdrawal updates, OTP codes), and — where you have opted in — promotional communications about relevant psk365 offers.

5 Legal Basis for Processing

psk365 processes your personal data on the following legal bases:

• Contractual necessity — processing required to create and manage your psk365 account, deliver gaming services, and process financial transactions as agreed under the psk365 Terms & Conditions;
• Legal obligation — processing required to comply with applicable anti-money laundering regulations, age verification requirements, and any other legal obligation binding on psk365;
• Legitimate interests — processing carried out in psk365's legitimate interests of fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided such interests are not overridden by your fundamental rights and freedoms;
• Consent — processing of your data for optional marketing communications, where we rely exclusively on your freely given, specific, and informed consent which you may withdraw at any time without detriment.

6 Data Sharing & Disclosure

psk365 does not sell your personal data. We share personal data only in the following circumstances and only to the minimum extent necessary:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT payment rails receive the transaction data necessary to process your deposits and withdrawals. These providers are each subject to their own privacy and data security obligations;
• KYC and identity verification providers — third-party identity verification services that process your CNIC data and documents to confirm your eligibility to hold a psk365 account;
• Fraud and AML service providers — specialist vendors who assist psk365 in detecting suspicious transactions, device fraud, and multi-accounting activity;
• Game software providers — where third-party game studios supply RNG-based games accessible through the psk365 platform, those providers may receive limited session and wager data necessary to operate the games correctly;
• Legal and regulatory authorities — courts, regulatory bodies, law enforcement agencies, and licensing authorities where psk365 is legally required or authorised to disclose your data;
• Business successors — in the event of a merger, acquisition, or sale of psk365's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections as described in this Policy.

7 Cookies & Tracking Technologies

psk365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse platform usage. The types of cookies we use are:

• Strictly necessary cookies — essential session cookies that keep you logged in to your psk365 account and maintain security tokens. These cannot be disabled without preventing access to the platform;
• Functional cookies — cookies that remember your language preferences, display settings, and responsible gaming tool configurations;
• Analytics cookies — aggregated, anonymised data about how users navigate the psk365 platform, used exclusively to improve functionality and user experience. No individual user is identified through analytics data;
• Security cookies — device fingerprinting and fraud-detection signals used to identify suspicious login attempts and protect your psk365 account from unauthorised access.

psk365 does not use third-party advertising or retargeting cookies. When you first visit the psk365 platform, you will be presented with a cookie consent notice allowing you to accept or decline non-essential cookies.

8 Data Retention

psk365 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law. Our standard retention periods are as follows:

When your data is no longer required, psk365 will securely delete or anonymise it so that it can no longer be associated with your identity.

9 Data Security

psk365 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and psk365 servers;
• AES-256 encryption at rest for stored sensitive personal and financial data;
• Multi-factor authentication (MFA) requirements for psk365 administrative access;
• Strict role-based access controls limiting data access to personnel with a documented operational need;
• Regular penetration testing and vulnerability assessments of the psk365 platform;
• Automated anomaly detection systems monitoring for suspicious login patterns and data access events;
• OTP-based verification for all withdrawal requests to the mobile number registered on your psk365 account.

While psk365 employs industry-standard security practices, no digital platform can guarantee absolute security. You are responsible for keeping your psk365 login credentials confidential and notifying us immediately if you suspect any unauthorised access to your account.

10 Your Data Rights

As a psk365 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the psk365 support team — requests will be acknowledged within 5 business days and fulfilled within 10 business days.

11 Children & Minors

The psk365 platform is strictly for adults aged 21 years and above. psk365 does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as a mandatory step during the KYC process, using CNIC date-of-birth data.

If psk365 becomes aware or has reasonable grounds to believe that an account has been registered by or on behalf of a person under 21, we will:

• Immediately suspend the account and freeze any associated balance;
• Conduct an investigation and notify relevant responsible gaming oversight bodies where required;
• Permanently close the account and delete all personal data associated with the minor, to the extent permitted by law;
• Forfeit any balance in the account in accordance with our responsible gaming obligations.

If you are a parent or guardian and believe a minor has registered a psk365 account using false information, please contact us immediately via live chat so we can take prompt action.

12 International Data Transfers

Some of psk365's third-party service providers — including KYC verification vendors, fraud detection services, and game software providers — may process personal data in jurisdictions outside Pakistan. Where such international transfers occur, psk365 ensures that appropriate safeguards are in place, including:

• Contractual clauses that impose data protection obligations on the recipient equivalent to those described in this Policy;
• Transfer only to jurisdictions or processors that maintain adequate data protection standards recognised under internationally applicable frameworks;
• Limiting transferred data to the minimum necessary for the third party to deliver the specified service.

13 Third-Party Links

The psk365 platform may from time to time contain references to third-party services such as payment providers or game studios. psk365 is not responsible for the privacy practices of those third parties. This Privacy Policy applies exclusively to data processed by psk365 in connection with your use of the psk365 platform. We encourage you to review the privacy policies of any third-party service you interact with independently of psk365.

14 Policy Amendments

psk365 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, psk365 will notify registered users via the mobile number or email address on file, or by displaying a prominent notice on the psk365 platform.

The most current version of this Privacy Policy will always be accessible at psk365.net/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was published. Continued use of the psk365 platform following notification of any amendment constitutes your acceptance of the revised Policy.

15 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about how psk365 has handled your personal data, please contact us through the following channel:

psk365 aims to acknowledge all privacy-related requests and complaints within 5 business days and to provide a substantive response within 10 business days. Where a complaint cannot be resolved directly, you may have the right to escalate it to the relevant supervisory authority in the jurisdiction applicable to your case.